[{"title":"What is this? ","content":"

We wanted to show our appreciation to you with our exclusive Victoria Rewards program. By creating an account, you'll earn Peak Points for activities on our site, like referrals and purchases. You can redeem them for free products and exclusive experiences or access to events.

","chosen":false,"selected":false},{"title":"Who can join?","content":"

Anyone with a Victoria Wines account is automatically enrolled. No charge and no obligation.

","chosen":false,"selected":false},{"title":"How do I earn Peak Points?","content":"

You can earn Peak Points for all sorts of activities, including referring friends, and making purchases. To see all the ways you can earn points click the *Way To Earn* tab in the menu.

","chosen":false,"selected":false},{"title":"How do I redeem my Peak Points?","content":"

Select the tab called *Ways To Redeem*. Here you'll see all the rewards we offer. If you have enough Peak Points, you can redeem them for a reward. Please note that when redeeming free products, they must be part of an order of at least HK$1,200. Only one gift can be redeemed at a time.

"},{"title":"Is there a limit to the number of Peak Points I can earn?","content":"

No. Go ahead and earn as many as you can.

","chosen":false,"selected":false},{"title":"Will my Peak Points expire?","content":"

No, your Peak Points will stay in your account for as long as it exists.

","chosen":false,"selected":false},{"title":"What do the 'approved', 'pending' and 'cancelled' statuses mean?","content":"

Approved: These points can be redeemed on rewards immediately.

Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals.

Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

","chosen":false,"selected":false},{"title":"What are the benefits of the loyalty tiers?","content":"

Victoria Rewards loyalty tiers allow our VIP members to ascend from downtown to the pinnacle of customer rewards. Rise to Victoria Peak via SOHO and Mid-Levels and enjoy percentage discounts on your orders, even if there are discounted products already in the cart.

The loyalty levels are as follows:

SOHO – 5% off all beverage purchases after spending HK$20,000.

Mid-Levels – 10% off all beverage purchases after spending HK$40,000.

Victoria Peak – 15% off all beverage purchases after spending HK$100,000.

A Victoria Rewards tier is for life. Once you attain a level you will not lose it, even if you don't make any purchases for over 12 months. For example, if you are a Mid-Levels member, you cannot go down to SOHO but you can qualify for Victoria Peak.

","chosen":false,"selected":false},{"title":"Will my VIP loyalty level expire?","content":"

No, a Victoria Rewards tier is for life. Once you attain a level you will not lose it, even if you don't make any purchases for over 12 months, a year or 10+ years. For example, if you are a Mid-Levels member, you cannot go down to SOHO but you can qualify for Victoria Peak.

Your VIP tier level will only be lost when your account is closed and deleted.

","chosen":false,"selected":false}]

Confirm your age

Come back when you're older

Call Us or WhatsApp

Information

Customer Care

會員忠誠度

Get in touch

We accept